About This Policy
MAS Tire Inc. (“MAS Tire,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies to personal information collected through mastire.ca, customer accounts, account-registration requests, orders, return requests, customer support, website analytics, and other business interactions with MAS Tire.
This Privacy Policy applies only to MAS Tire. Third-party websites and services are governed by their own privacy practices.
Information We Collect
The information we collect depends on how you interact with MAS Tire.
Account and Business Information
When you register for or use a customer account, we may collect:
- Full name
- Business name
- Business number
- Email address
- Telephone number
- Business address
- Delivery address
- Account login and authentication information
- Information used to review or approve a business account
Order and Transaction Information
When you search inventory, submit an order, request a return, or communicate about an order, we may collect:
- Products, sizes, and quantities requested
- Customer-specific pricing associated with the account
- Order history and order status
- Delivery or pickup information
- Notes submitted with an order
- Return requests and related communications
- Invoices, statements, credits, and business transaction records
- Customer-service records
Technical and Website Information
When you use the website, we may collect or generate technical information such as:
- Browser and device information
- Operating system and screen information
- Approximate geographic location
- Pages viewed
- Links, buttons, and website features used
- Session activity and duration
- Referring website or traffic source
- Login, security, and error logs
- Cookie identifiers and similar technology information
Communications
We may retain information you provide when you communicate with MAS Tire by email, telephone, website form, or through your customer account.
Payment Information
MAS Tire does not currently process online payments or collect payment-card information through the website.
How We Collect Information
We may collect personal information:
- Directly from you
- From an authorized representative of your business
- When you register for or use an account
- When you submit an order, return request, or support request
- Automatically when you use the website
- Through cookies and similar technologies
- Through service providers that support our website and business operations
How We Use Personal Information
MAS Tire may use personal information to:
- Create, review, approve, and manage customer accounts
- Verify business and contact information
- Authenticate users and protect customer accounts
- Display customer-specific pricing
- Process and manage orders
- Coordinate delivery or pickup
- Process return requests and store credits
- Create invoices and account statements
- Communicate about accounts, orders, deliveries, returns, and support requests
- Maintain business, accounting, tax, and transaction records
- Detect fraud, misuse, security threats, or technical problems
- Operate, maintain, measure, and improve the website
- Diagnose errors and monitor website performance
- Comply with legal and regulatory obligations
- Enforce agreements and protect the rights of MAS Tire and its customers
- Send promotional communications where permitted by applicable law
MAS Tire limits the collection, use, and disclosure of personal information to purposes that are appropriate in the circumstances.
Consent and Your Choices
MAS Tire obtains consent for the collection, use, and disclosure of personal information where required by applicable law.
Consent may be provided through account-registration forms, order forms, website forms, cookie controls, communication preferences, or other interactions with MAS Tire.
Some information is necessary to create or maintain an account, verify a business, process an order, arrange delivery, manage a return, maintain transaction records, or provide another requested service.
You may withdraw consent where legally permitted. Withdrawing consent may affect our ability to provide an account, process an order, complete a delivery, or provide another requested service.
MAS Tire will obtain additional consent before using personal information for a materially different purpose unless that use is otherwise permitted or required by law.
Processing Outside Canada
Some service providers, including Google Analytics and other technology providers, may store or process information outside Ontario or outside Canada.
Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with applicable law.
MAS Tire remains responsible for personal information under its control and uses contractual, technical, and organizational measures appropriate to the services being provided.
How Long We Retain Information
MAS Tire retains personal information only for as long as reasonably necessary to:
- Provide requested products and services
- Maintain customer accounts and order records
- Meet accounting, tax, legal, and regulatory obligations
- Resolve disputes
- Prevent fraud or misuse
- Maintain security records
- Enforce agreements
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or business requirements.
When personal information is no longer required, MAS Tire takes reasonable steps to securely delete, destroy, or anonymize it.
How We Protect Information
MAS Tire uses administrative, technical, and physical safeguards appropriate to the sensitivity of the information under its control.
These safeguards may include:
- Restricted administrative access
- Secure authentication
- Access controls
- Encryption in transit where appropriate
- Server and application security measures
- Logging and monitoring
- Backup and recovery procedures
- Internal information-handling procedures
No method of electronic transmission or storage is completely secure. MAS Tire regularly reviews its safeguards and updates them where appropriate.
Email Communications
MAS Tire may send account, order, delivery, return, security, invoice, statement, and customer-service messages that are necessary to provide requested services.
Promotional electronic messages will be sent only where permitted by applicable law.
Promotional messages will identify MAS Tire and include a working unsubscribe method.
Unsubscribing from promotional messages will not prevent necessary account, security, order, delivery, return, invoice, statement, or customer-service communications.
Accessing or Correcting Your Information
You may request:
- Access to personal information MAS Tire holds about you
- Information about how that information has been used or disclosed
- Correction of inaccurate or incomplete personal information
- Withdrawal of consent where legally permitted
- Information about MAS Tire’s privacy practices
MAS Tire may need to verify your identity before processing a request.
MAS Tire will respond within the period required by applicable law.
Access may be limited where disclosure is prohibited or restricted by law, would reveal confidential commercial information, or would disclose personal information about another individual.
If MAS Tire cannot make a requested correction, we may record the request and the unresolved difference where appropriate.
Privacy and Security Incidents
If MAS Tire becomes aware of a privacy or security incident, we will investigate and take reasonable steps to contain and address it.
Where required by applicable law, MAS Tire will notify affected individuals and the appropriate privacy authority and will maintain required breach records.
Changes to This Privacy Policy
MAS Tire may update this Privacy Policy when its services, technology, legal obligations, or information-handling practices change.
The updated version will be posted on this page with a revised “Last updated” date.
Where appropriate, MAS Tire may provide additional notice of material changes.
Continued use of the website after an updated Privacy Policy is posted is subject to the updated policy, to the extent permitted by applicable law.
Contact Us About Privacy
For questions, complaints, access requests, correction requests, consent-withdrawal requests, or concerns about this Privacy Policy, contact:
Privacy Contact
MAS Tire Inc.
120 Orenda Rd
Brampton, ON L6W 1W2
Canada